Returns Policy

RETURNS POLICY

RETURNS POLICY

We hope you are delighted with your Ivy Rose London purchase. If you are not fully satisfied, you are able to return your items within 28 days after they are delivered. 

If your item has been worn or protective packaging has been removed then your return will not be accepted. We cannot accept unwanted returns on any products that have been personalised. We are also not able to accept unwanted returns on earrings due to hygiene reasons.

All successfully returned items will be credited to the original payment method.

If you have any questions or queries please contact our Customer Care team and they will be more than happy to answer any of your questions:

Email: info@ivy-rose-london.com

 

INTERNATIONAL RETURNS POLICY

International Returns Instructions

Please contact our Customer Care team to obtain a returns authorisation number before returning your order

We do recommend using a recorded service to return your order as we cannot accept responsibility for parcels that are lost or damaged before they reach the studio.

You will be notified by email once your refund has been processed.

Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further. Please send your item using a recorded delivery service and ensure it is adequately insured, as we cannot accept any liability for parcels lost in transit. 

FAULTY GOODS

Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Care team for further details.

COLOURS & IMAGES

We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.